Information Technology Services

Technical Support Services
Our technical support services are available 24 hours a day. We provide all our consultants with mobile phones so you can be assured of talking with the same person who originally worked on your system, not just whoever is available.

Hardware/Software, Computer System Assessments
With our extensive experience in computer and network consulting, we bring our years of experience to work for your organization. Many school districts and businesses have hired us to perform a comprehensive assessment and status report on their technology infrastructure, or make recommendations prior to a major project.

Local Area Network (LAN) Design and Implementation
If you have yet to implement a LAN, or are looking to improve the performance of your existing network, we have the solution. We can reconfigure your network with a routed, switched, 100 Megabit, or Gigabit topology. We have experience with hub, switch, and router configuration in networks from small two node home systems to several thousand nodes at the campus level.

Wireless Networking
Wireless networking has seen great technological advances over the past several years. Wireless solutions utilizing radio frequency technology range from 2 to 11 Mbps, and can be as fast as 155 Mbps point to point. When dealing with buildings within a few miles of each other, wireless is often a more viable solution than T1s or other dedicated lines. It provides a faster transport and avoids monthly costs from your telephone company. Ask us about a wireless site survey for your location.

Wide Area Network (WAN) Design and Implementation
No matter what your business, exchanging data between geographically diverse sites is becoming more and more critical. Whether it is to a branch office, a partner firm, ¼ mile or 1000 miles, we have what it takes to make it happen. Transport mediums we use are ISDN, DSL, T1, 56k, Frame Relay, Cable TV, Wireless, and others.

Voice over Internet Protocol (VoIP)
Sometimes understanding all of the new VOIP technology as well as implementing it into your business can become overwhelming. As an experienced VoIP Consultant, we will analyze your current voice network, phone system, PBX, hosted PBX, IP Centrex, Centrex, LAN infrastructure, voice mail system, WAN network, IP VPN, wireless network and hosted applications to provide best communication solutions for your business. JDK specializes in VOIP based solutions that help businesses plan and implement state of the art networks, which provide seamless access of voice and data information exchange across your entire organization.

Data Cabling
As you may know, a prerequisite for any network is the installation of network cabling. JDK has the expertise required to install, test, and certify Category 5, Category 5 Enhanced, Category 6, and fiber optic cabling. Unlike some other vendors' installations, JDK gives special attention to the professional appearance of it's MDFs (the area where all wires are terminated). Tours of completed installations can be arranged upon request.

Internet Connections
JDK offers a comprehensive suite of Internet connection methods including 56k modem access, ISDN, 56k dedicated, and T1 / Fractional T1 dedicated. Since we understand our customers' systems better than anyone it makes sense to have JDK manage Internet connectivity as well in order to create a more integrated system, and a single source for questions.

Firewalls
The internet provides more opportunity than ever before, however with that opportunity comes risk. JDK helps you manage and minimize that risk with integrated firewall and router solutions. Firewalls can play two roles. First, they minimize network intrusions (or hackers) by verifying all traffic passing through them using methods such as 'stateful inspection.' Secondly, they can prevent your network's users from accessing websites or resources that are 'inappropriate' for the workplace or educational environment.

Windows NT/Windows 2000/2003 Servers
With Microsoft Certified Systems Engineers (MCSEs) on staff, we provide complete solutions based on Windows NT and Windows 2000, and troubleshoot existing systems as well.

Windows 3.1/ Windows 95/98/2000/XP Workstations
Our expertise with Windows extends to the workstation level as well. We have years of experience, and a staff of Microsoft Certified Professionals in desktop operating systems.

Macintosh Workstations and Networks
We have been working with Macs and Mac-based networks for over 5 years. We put this experience to work for our clients by providing some of the most experienced Macintosh troubleshooting available.

Training for End users and Network Administrators
What good is a network if users or administrators do not understand how to use it? JDK has developed and presented training sessions for all types of technologies and installations. We offer both hands-on and presentation-style training. We conduct training sessions for many of our educational clients during teacher institute and in-service days.

Custom Database Solutions
JDK has developed many database solutions for organizations both small and large. By custom-programming a database solution your organization can take advantage of a system tailored exactly for your needs, without trying to force-fit an existing commercial application. For smaller projects, we typically implement solutions in FileMaker Pro which provides quick deployment, and excellent cross-platform operation. For high-power databases with custom requirements, we also utilize SQL server with MS Access. This allows high-performance manipulation of large data blocks and allows a seamless, highly-customizable integration with the web utilizing Intranet technology. Ask to see a demo.

Network Monitoring and Remote Maintenance
When your network has a problem, you need to ensure it gets fixed as soon as possible. In order to facilitate this, JDK offers a network monitoring and remote maintenance package. If you are connected to the Internet, we monitor your network's functionality on a 24-hour basis. If anything goes wrong, an alert is generated and we can begin corrective steps immediately. This could include initiating a phone company test on a down line, or investigating server problems via remote control software. All this can happen even if the problem occurs during non-business hours ensuring that the proper steps are taken immediately, rather then in the morning when the malfunction impacts productivity.

Disaster Recovery
Is your data backed up? If your company does not have a disaster recovery plan, you are taking a risky gamble. Since your data is vital to your organization's functioning, should'nt it be protected? JDK can provide various levels of disaster recovery options, including RAID, high-capacity tape backup, offsite backup, and mirrored server solutions.

Computer Maintenance Contracts
If your organization prefers to budget for computer services in advance, we can work with you on annual maintenance contracts. We meet with you and discuss your specific needs for computer and network support, and estimate approximately how much time will be needed during the year for support and consulting services, new projects, etc.

Equipment Diagnoses and Repair
JDK can diagnose hardware problems and often fix them on-site. If on-site repair is not possible, we can arrange for factory-authorized service. Is your organization planning a move or office reconstruction? JDK has helped many companies through this stressful period by making sure that their information technology needs don't get overlooked in the chaos. We can disassemble and reassemble workstations, servers, routers, or even complete networks!

Power-Loss Protection
Did you lose data during your last blackout? Storms and power fluctuations can have adverse effects on computer operations. Especially when the computer in question is a network file server. JDK Solutions can offer various solutions to this problem.

Printers
JDK has extensive experience installing and maintaining all types of printers. From the most basic inkjet, to the most advanced network color laser printer, we have the solution for all your printing needs.

Preventative Maintenance and Computer Cleaning
Ever take a good look inside your computer? Remember the dust-bunnies? JDK offers comprehensive cleaning solutions to make sure your computers are in tiptop shape.

Equipment Sales
If you're tired of wasting time shopping for hardware, software, and peripherals, making sure it's in stock, or returning it when it does not meet your specifications, let JDK do the work for you. We are vendor authorized resellers for a number of manufacturers, Microsoft, Compaq, Cisco, Hewlett-Packard, Motorola and more.

Educational Pricing through Vendor Channels is available
Through various relationships with it's vendors, JDK is able to offer educational discounts to educational and some nonprofit organizations. These discounts can result in significant savings for qualified institutions.

 
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